Customer Story - Frontier Psychiatry

How a growing mental health team plans to automate 890+ hours of work this year

Hours saved with automation
894
With the practice's most critical workflows automated, Frontier expects to reclaim 890+ hours of provider time this year.
Increased # of screenings
+39%
Frontier Psychiatry went from screening 23% to 62% of eligible patients after implementing MedFlow.
Flows help collect
+$1.9M
MedFlow increases the volume of billable screenings and reduces denied claims, helping collect over $1.9 million each year.

Practice size

15,000 - 20,000 patients

Segment

Specialty

About

Frontier Psychiatry is a behavioral health practice serving patients in the rural Mountain West via telehealth.

"MedFlow has unleashed a world of possibilities for targeted interventions to engage and re-engage our patients. I wholeheartedly recommend MedFlow to any healthcare organization with big ambitions to change medicine."

- Nathan Bell, MD, Chief Medical Officer, Frontier Psychiatry

Nathan Bell, MD

Seamlessly collecting $1.9 million in payments

Challenge

The Frontier team only had 3 hours a week to order screenings for hundreds of patients. It only got done 23% of the time.

Solution

MedFlow automatically orders screenings for new patients, follows up, and drafts claims, handling every step.

Results

By replacing manual steps, MedFlow increased the screening volume the Frontier team can order and bill for by 16X.